Each month, we feature a different country-themed box (our Box of the Month), which you will receive on a week of your choice. Simply start your subscription via our website and select your preferred payment method to begin!
Your first order will be shipped out on the delivery date that you have selected on the checkout page. We ship out our boxes every Thursday.
In the following months, you will receive your boxes in the same week of the month as you had received your first box (e.g. if you had opted to receive your first box in the first week of January, you will continue to receive it in the first week of February, March, April, and so on).
Unfortunately, we don’t have the capacity to allow our customers to skip or pause their subscriptions at the moment. Trust us that we’re working on it!
In the meantime, you would have to cancel your subscription should you be out of town for an entire month or more. Please see question 5 within this topic category to find out how you may to cancel your subscription. We sincerely hope that you’ll subscribe again with us once you’re back home after your trip!
Yes. Please send us an email (firstname.lastname@example.org) with your order number and let us know what you wish to change the dishes to.
Yes, please go to Account>Subscription and click on the ‘Cancel’ button on that page.
Yes. Please inform us 7 days prior to your expected delivery day if you would like to change your week of delivery. Simply send us an email (email@example.com) with your subscription number in the subject line and let us know your preferred date.
Send us an email at firstname.lastname@example.org with your order number and tell us about the problem with supporting photos. We will get back to you within 1-2 working days.
We work together with local communities who know the dishes and recipes best. Every recipe that we select has been developed by an expert from each of our featured countries.
We source our ingredients locally and look for the best available substitutes in local markets to reduce carbon impact from importing products from Asia.
Of course! Once you have accumulated at least 10 glass jars, please send them back to us by post and we will refund you the postage cost in the form of a 5 euro voucher for your next purchase.
Protein ingredients will come with an expiration date listed on their packaging and we recommend that you stick to them. If you are unable to consume them by the expiry date, please freeze them and consume them not more than 48 hours after they thaw.
Yes, simply purchase it from our marketplace!
You may order single dishes from our marketplace, or select a few different ones to make your own box. We will deliver free of charge with a minimum order of 45 EUR.
We ship all across Germany, with a focus on the bigger cities* at present. We are working on expanding our coverage outside of these cities and regions as we grow.
*Current cities: Berlin, Bremen, Dresden, Düsseldorf, Frankfurt (am Main), Hamburg, Hannover, Köln, Leipzig, München, Nürnberg, Ruhrgebiet, Stuttgart
If you live in Berlin, you’ll receive your box on the same day we ship it out (Thursday). All other locations in Germany will receive it the next day (Friday).
Shipping is free for country boxes, as well as any orders worth 45 EUR and above. For anything below that, we would charge a shipping fee of 6 EUR per box.
Unfortunately, we don’t allow for any change in orders after our products have been shipped.
You will receive an email from our delivery partner with a tracking number. On the day of the delivery, you will receive notifications via email and SMS before your box arrives.
Our delivery policy is to ask a neighbour to receive your package on your behalf.
We accept payments via Mastercard, VISA, American Express, PayPal, and Sofort Überweisung.
You will receive an order confirmation via email.
Simply enter it in the “coupon code” field before checking out. Your discounted price will be reflected in the final purchase price before you reach the payment page.
You will be charged for your first box immediately after placing your order.
Starting from your second box, you will be charged on the first day of each month. If you’d like to cancel your subscription for the upcoming month, please do so before the first day of the upcoming month (e.g. by 31 January, if you’d like to cancel from February)
Didn’t find the answer you want? Please write to us at: email@example.com